Reasonable Accommodation Program Manager Training
Contact Hours: 6.0
The primary responsibility of a Reasonable Accommodation program manager is to position the company, municipality, or county government agency to respond effectively to requests for accommodation. This training program provides the legal compliance perspective required to understand the how, when and why of the reasonable accommodation process.
The Reasonable Accommodation Interactive Process You’ll Learn
“Mary” is an accomplished nurse who has experienced a lower limb amputation. “Henry” is a seasoned propane truck driver. He is back at work with cognitive and physical issues resulting from a truck roll-over. We use these real-life case examples to follow step-by-step the request, medical examination, solution search, and interactive follow-up process.
The reasonable accommodation process taught in this course follows the Equal Employment Opportunity Commission’s (EEOC) procedural approach to analyzing a charge of “failure to provide reasonable accommodation.” The best practices learned here reinforce your adherence to the compliance process.
1. Introduction to the World of Reasonable Accommodation
- Why Reasonable Accommodation? Why Now?
- The Forms, Letters, and Reports You’ll Need
- Training Supervisors and Managers
2. Day-to-Day Administration of Your Reasonable Accommodation Program
- The Investigator’s Approach a Charge of Discrimination
- The Interactive Process
- The Interactive Conversation
- Knowing When You Have Received a Request for Accommodation
- The Initial Interview
- Managing a Difficult Reasonable Accommodation Conversation
- Working with Physician’s Medical Restrictions
- Working with Physician’s Suggestions for Accommodation
- Managing Extreme Accommodation Solutions
- Accommodating Essential Functions versus Marginal Functions
- Solutions: Job Modification, Furniture, Breaks, Leave, Transfer, Termination
- Outside Resources
3. Record Keeping – Memorializing the Interactive Process
4. What Happens When a Charge of Discrimination is Received
Roy Matheson, ADAC has presented as a keynote speaker, panelist, trainer, or workshop instructor at more than 400 public and private educational events, management training programs, and national conferences. His audience includes managers and staff of federal, state, county, and municipal government entities as well as the full spectrum of corporate entities serving the United States, Canada, and 6 other countries. Roy’s body of work includes hundreds of online webinars and blogs related to Title I of the ADA and the Rehabilitation Act.
His consulting and guidance assignments address legal compliance issues raised by Title I of the Americans with Disabilities Act and Section 501 of the Rehabilitation Act. These issues include aspects of employment testing, essential function job analysis, and reasonable accommodation program start-up and management. Roy sees himself as a trusted adviser in demanding situations requiring clear, well-thought-out guidance within the environment of employment and disability-related civil rights law.