Reasonable Accommodation Training for the Program Manager

The primary responsibility of a Reasonable Accommodation program manager is to position her company, municipality, or county government to respond effectively to requests for accommodation. This responsibility is part science and part art. This course provides the program manager with the legal prospective required to understanding the how, when and why of legal compliance. We simplify the science by training you in the use of a step-by-step request for accommodation process.

Our Process

The reasonable accommodation process taught in this course is built upon the Equal Employment Opportunity Commission’s model for investigators analyzing a charge of “failure to provide reasonably accommodation”. The best practices encouraged by the Lab reinforce your adherence to the model framework found in the EEOC instructions for investigators. We do this by drawing on practice guidance developed by the EEOC. We combine the official guidance with on-going analysis of federal court actions in the area of reasonable accommodation; we assist you to avoid “red flag” practices that result in federal court or EEOC enforcement actions.  Although we do not provide legal advise our ADA coordinators do translate lessons learned from the government and the courts to tune the daily search for reasonable accommodation solutions.

Course Modules

  1. Introduction to the World of Reasonable Accommodation
  2. Establishing a Program
    • Why Reasonable Accommodation, Why Now?
    • Forms, Letters, and Reports
    • Training Supervisors and Managers
    • Open for Business!
  3. Day-to-Day Administration of Your Program
    • The Interactive Conversation
    • Receiving and Understanding the Request for Accommodation
    • The Initial Interview
    • Working with Physician’s Restrictions
    • Managing Extreme Accommodation Solutions
    • Essential Function v Marginal Function
    • How Does One Qualify to Receive a Reasonable Accommodation
    • How to Manage Difficult RA Situations
    • Solutions: Job Modification, Furniture, Breaks, Leave, Transfer, Termination
    • Outside Resources
  4. Memorializing the Interactive Process – Record Keeping
  5. The Charge of Discrimination Process – Daily Habits Ensure Preparation




Bonus Reference Guide

Each participant in our training programs receives a copy of The Americans with Disabilities Act – Title I Case Reference Document”. This resource includes a copy of ADA Title I, a compendium of federal court and EEOC settlement documents pertaining to employment testing “do’s and don’ts”, and an important discussion of “Undue Hardship”, published in the Fordham Law Review by author Julie Branfield. (see: Julie Brandfield, Undue Hardship: Title I of the Americans with Disabilities Act, 59 Fordham L. Rev. 113 (1990). Also available at

The case reference document is updated from time-to-time with relevant cases or citations. The revised document is sent to each student who has participated in a training program and whose contact information is up-to-date in our database.




Roy Matheson, ADAC has presented as a keynote speaker, panelist, trainer, or workshop instructor at more than 400 public and private educational events, management training programs, and national conferences. His audience includes managers and staff of federal, state, county, and municipal government entities as well as the full spectrum of corporate entities serving the United States, Canada, and 6 other countries. Roy’s body of work includes hundreds of online webinars and blogs related to Title I of the ADA and the Rehabilitation Act.

His consulting and guidance assignments address legal compliance issues raised by Title I of the Americans with Disabilities Act and Section 501 of the Rehabilitation Act. These issues include aspects of employment testing, essential function job analysis, and reasonable accommodation program start-up and management. Roy sees himself as a trusted adviser in demanding situations requiring clear, well-thought-out guidance within the environment of employment and disability-related civil rights law.


Contact Hours: 6.0

Tuition: US$299